Frequently Asked Questions

What is Urban Bellhop?

Urban Bellhop is dedicated to helping vacation rental hosts maximize their rental calendars. Our team of trained bellhops will meet, greet, and get your guests settled in to your home. Whether you are busy at work, out of town or just to busy to meet your guests our Urban Bellhops will ensure that your guests have a seamless check in process. This will not only ensure that your guests are happy, but also that your guests leave great reviews adding value to your property and nightly rates.

Are your bellhops trustworthy?

All of our bellhops are professionals with experience in hospitality and the vacation rental market, many of them are fellow vacation rental hosts and realize the value of our services. Every bellhop has been background checked, vetted, and trained to make sure that you and your guests are 100% satisfied.

How do I book?

Booking is simple through our online system. Complete your profile through our online system, filling in your property details and any specifics our bellhops will need to know. Take a photo on your smart phone of your key(s), we will use our trusted and secure partner to cut the keys from your photo and store them securely on site. Or schedule a time for one of our bellhops to meet in person, pick up a key and take a quick tour of your property. After your booking has been made a bellhop will be assigned to your booking. Urban Bellhop will contact your guest to let them know we will be handling their check in and take over the coordination for arrival.

How much notice is needed to book a bellhop?

We request a 24 hour minimum booking time frame in order to meet your needs. Our bellhops are available 7 days a week from 9am to 9pm, for the occasional late night check in please call in advance to see if this can be arranged. Because the service is booked on a first come first serve, there might not be some times available, but once you choose your time, we will confirm your appointment via email.

How can I pay?

We only accept payment via credit card. All of our payments are processed through Stripe, one of the worlds most secure credit card processors. All transactions are encrypted for your security and we do not store any credit card numbers.

Is tip included?

Yup! No need to tip.